Our Services



Primary services are given to each and every individual refugee that arrives on U.S. soil.  Refugee resettlement agencies are required to provide essential services in the first 30 to 90 days of arrival in the US.






Resettlement and Placement:



The initial reception and placement of refugees in the United States is managed by the PRM’s Reception and Placement (R&P) Program. The PRM provides partial funding to select NGO resettlement agencies to carry out the R&P Program, and participating organizations are expected to combine this aid with private resources to provide R&P services to refugees.


To be selected as an R&P program agency, an NGO must apply to the PRM, which stipulates they meet three requirements: applicants must be “well-established social service providers with demonstrated case management expertise and experience managing a network of affiliates that provide reception and placement or similar services to refugees or other migrant populations in the United States; (they must) have been in operation for at least three full years in non-profit status; and document the availability of private financial resources to contribute to the program” (FY 2012 Funding Opportunity Announcement for Reception and Placement Program).



Each agency enters into a Cooperative Agreement (CA) with the PRM and is provided $1800 per refugee it sponsors who arrives in the U.S. during the period of the CA. Resettlement agencies have voluntary agreements with the Office of Refugee Resettlement within the U.S. Department of Health and Human Services (US DHHS). The resettlement agencies generally receive seven to ten days notice prior to the arrival of a refugee so that they can assign a case manager, find housing, furniture, purchase necessary household items, and prepare the apartment for their arrival. If the refugee has a relative or other tie already living in the U.S. (an “anchor”), the resettlement agency usually establishes an agreement before the refugees arrive to determine the role the relative or tie will have in assisting the newly arrived refugee in accessing core services.


The R&P service period is thirty days long, but can be extended to up to ninety days if more time is necessary to complete delivery of R&P services, although some service agencies allow extensions of assistance based on conditions such as enrollment in a job-training program. Basic support consists of the provision of: decent, safe, sanitary, and affordable housing; essential furnishings, appropriate food and food allowances and other basic necessities; necessary clothing; assistance applying for social security cards; assistance registering children in school; and transportation to job interviews and job training. R&P also provides for at least two home visits and an initial housing orientation visit by a designated R&P representative and assistance in obtaining health screening and mental health services, obtaining employment services, and in obtaining appropriate benefits, social service programs, and English as a Second Language instruction.


If refugees are still in need of assistance after this 30-90 day period, they can seek aid from public benefit programs for up to seven years. Refugees retain their status as such for one year, and then are considered permanent residents for four years. After that, they can apply for U.S. citizenship.


The following is a brief description of the services that are included under the Reception & Placement Period:

  • Pre-Arrival Processing & Reception Planning
  • Housing/Apartment Set up (rented & furnished)
  • Airport pick up
  • Hot meal on night of arrival
  • Case Management
  • Development & Implementation of a Resettlement Plan
  • Documentation
  • Orientation
  • Employment Assessment
  • Acculturation
  • Referrals & Social Service Linkage
  • Information & Referrals to Community Resources
  • Advocacy
  • Coordination of Community Volunteers
  • Classes & Workshops
  • Follow up & basic needs support

Other services listed on our website are  also accessible to Refugees.  Some services are subject to office location.




For information regarding Resettlement:




Alexander Alexanderov: aalexanderov@ustogether.us


Bashar Salem: bsalem@ustogether.us





Helen Takhanova: htarkhanova@ustogether.us





Corine Dehabey: cdehabey@ustogether.us